Apifonica platform offers a handful of communication capabilities but there is always a space for more. Be it intelligent bots to handle initial customer requests or multi-lingual text-to-speech, there may be a solution featuring both Apifonica’s and 3rd party capabilities. Apifonica also makes use of SMS surveys to gain valuable insights and a clearer picture of what the customer wants from the companies.
One of the benefits of this feature is that, unlike other surveying methods, SMS survey doesn’t require follow-ups or in-depth data gathering process. Customer’s response is immediate in many cases. Apifonica has come up with a solution with the goal of maintaining a better customer relationship with less effort. Apifonica does this by helping companies engage and retain customers with voice and text messages delivered to the right channel.
It reaches customers in their natural habitats, such as mobile, web, and social media. Maintaining the interaction history across channels with intelligent automation and conversation workflows reduce the manual tasks for the individual. Individuals can set up triggers to send notifications and place calls automatically through the help of Apifonica. This way they can integrate conversation bots to handle initial customer queries.
Another service offered by Apifonica is the website callback which is the convenient way for the client’s website visitors to call for free. This increases sales and conversion rates. Visitors who call are ready to buy, so letting them do so is key to upselling and boosting their conversion rate. Another benefit is that the callback feature connects customers with the service they need without forcing them to wait in a phone queue.
There is also the advantage that the owner of the website will stay ahead of their competitors by providing free and convenient advice. This is done through a live representative exactly when it is needed the most.Other features and services offered by Apifonica include holding time optimization, no-show prevention, emergency notification, and many more.